Vision and Mission


How Ramsay Sime Darby Healthcare (RSDH) achieves our vision:

  • Customer-focused preventive, diagnostic and curative healthcare services that deliver superior outcomes and touch all individuals
  • Promote, improve and sustain excellent integrated healthcare services where innovation and teaching are integral to the delivery of care
  • Quality education that nurtures competent and compassionate healthcare personnel
  • Deliver, improve and sustain all stakeholders’ interests and returns

Core Values

Our Core Values help us achieve our Mission. They represent the reason we exist. All companies and employees of RSDH should embody these Core Values in our daily activities

  • Excel in everything we do
  • Care and compassion from the heart
  • Teamwork and respect from one another
  • Ethical in our practice


It is our policy to provide the highest achievable quality of care to our customers by:

  • Adhering to our core values
  • Monitoring customer feedback and operational systems
  • Training and developing our staff to achieve excellence


We are committed to providing and sustaining a safe, healthy and conducive environment for all our staffs, doctors, patients, students, visitors, vendors and other users of Ramsay Sime Darby Healthcare (RSDH) facilities, as well as the surrounding community.

To achieve this fundamental goal, we shall:

  • Implement policies and procedures to fully comply with all applicable environment, safety and health laws and other requirements of Malaysia, Indonesia, Hong Kong and RSDH
  • Institute proactive measures to prevent occupational injuries and illnesses and to prevent pollution to the environment through 4R initiatives (Refuse, Reduce, Reuse & Recycle)
  • Provide adequate resources, communication and training opportunities in support of environment, safety and health activities
  • Perform regular surveillance, monitor and review all environment, safety and health related activities for continual improvement

With the commitment and support from the Management in achieving the above policy, all staffs and relevant parties shall take individual responsibility to safeguard their own safety and health as well as those of others, and be committed to protecting the environment by adhering to the Group’s environment, safety and health policies and procedures.